Falcon offers a variety of service offerings to ensure that our clients are able to navigate every aspect of the healthcare IT landscape. Whether your organization needs help defining and scoping a given HIT strategy initiative, implementing a new solution, understanding the impact of a new legislative or policy, or supporting and optimizing an existing solution, Falcon’s consultants provide the proper expertise and assistance to create long-lasting success.
Implementation Planning & Delivery
With implementation experience at over 100 healthcare provider organizations, Falcon provides proven, repeatable methodologies and project tools to ensure your organization is successful at go-live and beyond. Our implementation and delivery capabilities include the following:
- System Selection & RFP Development
- Project Planning, Scoping, and Strategy Definition
- Application and Project Management
- Workflow and Process Improvement
- Testing Advisement
- Training Advisement
- System Build and Configuration
- Conversions and Interfacing
- Go-Live Support
Program Management & Management Consulting
Navigating through the nuances of HIT’s ever changing landscape can be challenging. From implementing a PMO to assisting with ICD-10 and ACO initiatives, Falcon has the expertise to help your organization stay above the curve.
To speed up the adoption rates of Electronic Health Records (EHRs), the government has implemented its Meaningful Use program to further incentivize physicians to take advantage of the innumerable benefits of electronic documentation. Unfortunately, many community physicians and acute facilities lack the internal capabilities and resources to successfully implement EHRs on their own. In an effort to support these groups and to strengthen their relationships with providers in the community, large hospital organizations are leveraging their enterprise IT assets and personnel through various EHR hub extension programs.
There are many challenges that healthcare organizations encounter as they transition from providing IT services internally to providing additional services to the community, often with varying service level expectations. Falcon Consulting Group has been a pioneer in this space, and continues to demonstrate success in helping organizations approach these challenges. We believe that detailed program planning is fundamental in making this transition a reality. Our consultants are available to help your organization create a detailed business plan based upon our lessons learned and industry best practices.
Targeting The Community
With a successful business plan in place and a product ready for delivery, Falcon can then assist the organization in developing the marketing approach and associated materials needed to make the program launch efficacious. Time is taken to incorporate the steps being taken by the American Recovery and Reinvestment Act (ARRA) and the critical elements of meaningful use into the development of the program. With materials developed, we will work with the organization’s leadership as needed to assist in various sales activities including but not limited to: client sales meetings, town hall events, educational sessions, product demos, and contract management.
With contracts signed and a deployment schedule developed, Falcon has experience managing project teams in the delivery of an extended EHR product to external Physician groups. Additionally, Falcon can provide experienced resources to augment existing teams. Falcon has developed support services to assist with work-flow analysis, hardware assessment and support, abstracting services, outbound call management systems, insurance eligibility and claims processing,
vendor selection and integration, voice recognition integration, and extending transcription services.
Finally, Falcon Consulting Group assists with the establishment of appropriate community optimization strategies that go far beyond start-up and stabilization of your new service line. These programs include an advanced help desk, triaging of issues, advanced technical support, and a branded Efficiency Express optimization program, precisely targeted to improve physician adoption in the ambulatory settings.
Training & End User Support
Training is perhaps the most critical element of a successful implementation, and appropriate end-user support can ensure strong provider adoption. Falcon has a successful track-record providing our clients with training environment builders, curriculum developers, classroom and at-the-elbow trainers, and professional end-user support specialists.
Falcon also provides a specialized service to train less-experienced project teams and project managers. With the demanding timelines of an EHR implementation, our clients need their staff to get up to speed as quickly as possible and obtain a more advanced level of knowledge beyond certification.
System and Workflow Optimization
Modern implementation practices focus on going live quickly and optimizing later. Our Partners in Optimization Program helps your organization create a long-term, strategic optimization structure to support ongoing enhancements, upgrades, and add-on implementations. Our support and optimization capabilities include the following:
- Optimization Assessment, Planning, and Program Definition
- Clinical and Revenue Cycle Optimization Execution
- Upgrade Planning and Execution
- Remote Help Desk Support
- Client-to-Client Networking and Resource Exchange
Reporting and Analytics
In a robust HIT environment, a vast amount of data is collected and available for detailed analytics. Falcon will help your organization use that data to identify process efficiencies, reduce risk exposures, and improve clinical outcomes. Our reporting and analytics capabilities include the following:
- Reporting Workbench, Radar, and Clarity Build
- Reporting Program Structuring and Management
Upgrades are a common challenge amongst all clients working with EHR vendors. Falcon has expertise working to manage, test, train, and support upgrade projects across the Provider spectrum. Falcon experts are able to recommend which functional enhancements will provide the greatest benefit to your organization. During this process we work hand-in-hand with your project team to transfer knowledge and lessons learned. We have internally developed tools that enable customers to more effectively manage the upgrade process, avoid redundancy in testing, and fast track the adoption processes, saving both time and resources.